Refund policy
At Elevaris, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer a hassle-free 30-day return policy.
You may request a return within 30 calendar days from the date your order is delivered.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned with original packaging whenever possible.
- Proof of purchase or order confirmation must be provided.
- The product must not show signs of misuse, intentional damage, or excessive wear.
Free Returns
We proudly offer free returns worldwide. Customers approved for returns will receive return instructions from our support team.
Non-Returnable Items
The following items may not be eligible for return:
- Gift cards
- Personalized or custom-made products
- Items damaged through improper use
- Products returned beyond the 30-day return period
Refund Process
Once the returned item is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on your financial institution but generally appear within 5-10 business days after approval.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos of the product
- Photos of the packaging
We will work quickly to provide a replacement or full refund at no additional cost.
Order Cancellations
Orders may be canceled before processing and shipment.
Once an order has been shipped, it cannot be canceled and must instead follow the return process after delivery.